Reference

How 17bd Handles Your Personal Information

This Privacy Policy covers what data 17bd collects when you open an account, make deposits through bKash, Nagad, or Rocket, and use the lobby.

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17bd How 17bd Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run the platform, not added as an afterthought. Here is what that looks like in practice across the four areas that matter most to your account.

Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad payment references — travels over SSL. We do not transmit wallet credentials in plain text at any point.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most use. You can adjust cookie preferences from the banner shown on your first visit.

Retention and Deletion

Account data is kept while your account is active and for a period after closure as required by applicable rules. You can request deletion of non-mandatory data by contacting support with your registered number.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with fraud-prevention services. We do not sell your data to advertisers or marketing platforms.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold, use any of the channels below. We aim to respond within a few business days. For account-linked requests, have your registered mobile number ready so we can verify it is you before making any changes.

Team online

Live Chat

Open the chat widget from any page in the lobby. Mention 'privacy request' and an agent will route your query to the right team.

Email Support

Send your data request to our support address. Include your registered mobile number so we can match it to your account record.

Account Settings

Some data — like your display name and contact number — can be updated directly from the account settings page without contacting support.

Common Questions About This Policy

These are the questions we hear most often about how your data is handled on 17bd. If yours is not here, reach out via live chat or email.

We collect your name, email, and the mobile number you use for bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

No. We only receive a transaction reference from the payment processor after you confirm a transfer. Your wallet PIN never passes through our servers at any stage.

Yes. Contact support via live chat or email with your registered mobile number. We will verify your identity and send you a summary of the data linked to your account.

Active account data is kept while your account is open. Payment records are retained for as long as financial compliance requires. Non-mandatory data can be deleted on request.

Only with payment processors — bKash, Nagad, Rocket — to complete transactions, and with fraud-prevention services. Your data is not sold or passed to advertising networks.

Applicability depends on your local law and the eligible regions we serve. If you are unsure whether you can use the platform lawfully in your location, check before depositing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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